Return & Refund Policy

Last updated: September 22, 2026

Home Design Flooring Inc. wants customers to review all flooring and tile carefully before installation. The following policy applies to eligible product returns.

Eligible Returns

Regular in-stock flooring products may be returned for a refund of the returned product amount, less any applicable restocking fee described below, within 14 calendar days of pickup or delivery when all of the following conditions are met:

  • The return is limited to a maximum of four (4) unopened boxes per order.
  • The original receipt or invoice is provided.
  • The products are unused, undamaged, unopened, and in resalable condition.
  • The products remain in their original packaging.
  • The products have not been installed, cut, modified, stained, glued, nailed, or otherwise altered.
  • The products are regular in-stock items from a current, returnable production lot.

Restocking Fees

Some products may be subject to a 25%–30% restocking fee on approved returns. Any applicable restocking fee will be deducted from the refund amount. Please contact Home Design Flooring Inc. to confirm whether a restocking fee applies to your product before arranging a return.

How to Make a Return

Contact us before returning an item so we can confirm eligibility and provide return instructions. Customers are responsible for returning eligible products to the location specified by Home Design Flooring Inc. Return transportation costs are the customer’s responsibility unless the product was supplied incorrectly or is confirmed defective.

All returns are inspected before approval. Approved refunds are issued to the original payment method or by another method agreed in writing after inspection and approval.

Non-Returnable Items

The following are final sale unless defective or otherwise required by applicable law:

  • Special-order or custom products
  • Clearance, discontinued, liquidation, or final-sale products
  • More than four boxes from the same order
  • Opened boxes
  • Installed, cut, modified, used, or damaged materials
  • Opened or used adhesives, grout, mortar, underlayment, transitions, trims, or accessories
  • Products affected by improper handling, storage, moisture, temperature, or site conditions after pickup or delivery
  • Installation labour and completed services
  • Original delivery charges and other completed service charges

Product Variations and Defects

Natural grain, shade, texture, pattern, colour, and production-lot variations that are normal for the product are not considered defects. If you believe a product is defective or incorrect, stop installation and contact us immediately with the order information and photographs. Installing a visibly incorrect or damaged product may affect the available remedy.

Contact Us

To request a return, contact Home Design Flooring Inc. at 905-532-9992 or hd.flooring@hotmail.com. Nothing in this policy limits rights that cannot legally be excluded under applicable Ontario law.